Refund policy
Last Updated: January 20, 2024
At Pinlighting, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations. This is why we offer a straightforward return and exchange policy.
Return Eligibility Window
Products must be returned within 30 days of receipt.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Return and exchange conditions
Customers are entitled to a refund for returns in the following cases:
- The product is damaged due to quality problems or transportation
- The item has not been used and Pinlighting 30-day return policy applies
- Any item returned to sender undelivered.
- Any item not delivered within 90 days.
- All of the above are eligible for a full refund and replacement. We cover all costs for the above issues and guarantee returns/refunds or free replacements.
Exceptions / non-returnable items
Items cannot be returned under the following circumstances:
- Products that do not qualify for our 30-day return policy.
- Orders or items valued at $5,000 or more,
- Bespoke, custom or special ordered products to your specifications.
- Bulb.
- Product not in original condition and packaging.
For items not eligible for return refunds, you will be responsible for your own return shipping costs. Shipping charges are non-refundable. And we will deduct up to 70% of the cost + service fee of your refund amount.
How to Initiate a Return
- Please read our returns policy above to determine if your order is eligible for a refund/return.
- Submit inquiries to info@pinlighting.com, including your reason for return. If it is a quality problem, please attach a photo to the email so that we can quickly deal with the problem for you.
- We will determine the amount of refund you are eligible for based on the reason for your return and the items in your order.
- We will provide a return address and shipping label instructions. If you do not follow our instructions, we will not be able to issue you a refund.
- You ship items at your own expense. We do not cover return shipping costs or provide prepaid labels. Please print your order confirmation email and include it in your return package.
- Notify us by email that you have shipped the package and provide us with the tracking number of the package.
- We will process your return within 3-5 business days of receiving your returned item.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a Returns/Exchanges and Refunds.
Refunds
Once we receive and inspect the returned item, we will process your refund to the original payment method within 10 business days.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@pinlighting.com.
Shipping Costs
Customers are responsible for return shipping costs unless the return is due to an error on our part, such as a defective or incorrect item.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately so we can rectify the issue.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Changes to Our Return Policy
Pinlighting reserves the right to update this policy at any time. Any changes will be posted on this page.
For more information on our return and exchange process, or if you need assistance, please reach out to our customer support team. Your satisfaction is our goal, and we are here to help you with any concerns you may have.
Phone: +1(918) 888-6601
Email: info@pinlighting.com
Address: 1520 Caton Center Dr Suite L-M, Baltimore, MD 21227