Standard shipping: 4–6 weeks (ocean freight via FedEx/UPS) | Expedited: 1–3 weeks

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Pinlighting · About Us

Lighting Designed with Clarity, Delivered with Care

At Pinlighting, we focus on thoughtfully designed lighting, transparent service, and a shopping experience built on clear expectations — from order placement to final delivery.

Who We Are Welcome to Pinlighting

Pinlighting was created for customers who value lighting that feels refined, practical, and lasting. We curate fixtures that balance clean design, everyday functionality, and an elevated interior aesthetic — from statement chandeliers to understated wall sconces.

We work closely with our manufacturing partners in China, where our products are made and quality-inspected before shipment. By working directly with production, we maintain consistency in design, materials, and order handling while offering a more direct purchasing experience.

Our business is registered and operated in the United States, with our office located in New York, NY. Our customer support team is based there and handles all inquiries, order management, and post-sale assistance.

💡 Thoughtful Design We focus on lighting that complements real spaces — pieces that feel intentional, refined, and versatile across both residential and commercial settings.
🔍 Clear Information Customers should understand where products are made, how they are shipped, and what delivery timelines to expect before placing an order.
📦 Careful Order Handling Each order goes through inspection and careful packing before dispatch, so products are properly prepared before entering international transit.
🤝 Responsive Support Our US-based team is available to assist with product questions, shipping updates, and order concerns — with clear and timely communication.
" We believe beautiful lighting should come with honest information, transparent delivery expectations, and dependable service.
How We Operate Our Business Model

Pinlighting products are manufactured at our partner factory and shipped according to the delivery method selected by the customer at checkout. We are transparent about our supply chain and fulfilment process.

For customers who choose Standard Shipping (Free), packages are transported by ocean freight, cleared through US customs, then transferred to FedEx or UPS for final delivery. Estimated transit time is 4–6 weeks from the order date.

For customers who choose Expedited Shipping, orders are dispatched by international air freight via UPS, FedEx, DHL, or EMS. Estimated delivery is 1–3 weeks, with fastest orders arriving in approximately 7–10 business days.

Our US business address in New York serves as our registered office for customer communication, support correspondence, and business operations. Orders are fulfilled directly from our production facility.

🏭 Manufacturing Products are manufactured and quality-inspected at our partner factory before shipment. Each piece is prepared carefully before entering transit.
🚢 Standard Shipping · Free Standard orders travel by ocean freight, clear US customs, then are delivered by FedEx or UPS. Estimated total delivery time: 4–6 weeks.
✈️ Expedited Shipping · Paid Paid expedited orders are dispatched by international air freight. Estimated delivery is 1–3 weeks depending on destination and carrier schedule.
🇺🇸 US Office · New York Our registered US business address is in New York. Our customer support team operates from the US and handles all order and service inquiries.
🏭 Factory Direct Products inspected at the factory before shipment
🚢 Standard: 4–6 Weeks Ocean freight to US + FedEx / UPS final delivery
✈️ Expedited: 1–3 Weeks Paid air freight option via UPS / FedEx / DHL / EMS
💬 US-Based Support Customer service team responds within 24 business hours
Our Process From Production to Your Door

We want customers to understand exactly how their order moves through our system. Transparency is central to our service philosophy — clear expectations are important to us at every step.

Your order is confirmed and sent for production review, quality inspection, and careful packing.
The product is dispatched from our factory using the shipping method you selected at checkout.
For standard shipping, the package travels by ocean freight, clears US customs, and is handed to FedEx or UPS for final delivery. Total time: approximately 4–6 weeks.
For expedited shipping, the order is transported by international air freight and typically arrives within 1–3 weeks.
Our support team remains available throughout and after delivery for any questions or assistance you need.

Get in Touch

If you have questions about our products, shipping process, or your order, our team is here to help. We respond within 24 business hours, Monday through Friday.

📍
159 W. 25th Street, 4th Floor, New York, NY 10001, United States
Mon–Fri · 9am–6pm EST · Response within 24 business hours