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Shipping Protection
Shipping Protection

Shipping Protection covers your order against loss or damage in transit. If a protected order arrives damaged or never arrives, we replace it free of charge or refund you in full — no carrier claims, no waiting on a third party.

Lost: covered once the carrier confirms non-delivery. Delays (customs, weather, inspections) are not considered lost.

Damaged: report within 7 days of delivery with photos of the item, the packaging and the shipping label.

Not covered: incorrect addresses entered at checkout, unclaimed packages, or refused deliveries.

Claims must be filed with our support team within 7 days of delivery or of the expected delivery date.

Shipping Protection

SKU: SP-010
€9,55
Shipping calculated at checkout.

Shipping, returns & support

Free U.S. shippingOcean freight, customs cleared, FedEx / UPS to your door — duties included.30-day returns · no restocking feeUnused, in original packaging, RMA first. Damage: report within 72 h with photos.Free cancellation within 48 hFull refund before processing; address changes free before pickup.
SupportMon–Sun 9 AM–6 PM CST · +1 800-901-9318 · info@pinlighting.com

Shipping Protection covers your order against loss or damage in transit. If a protected order arrives damaged or never arrives, we replace it free of charge or refund you in full — no carrier claims, no waiting on a third party.

Lost: covered once the carrier confirms non-delivery. Delays (customs, weather, inspections) are not considered lost.

Damaged: report within 7 days of delivery with photos of the item, the packaging and the shipping label.

Not covered: incorrect addresses entered at checkout, unclaimed packages, or refused deliveries.

Claims must be filed with our support team within 7 days of delivery or of the expected delivery date.

Questions & answers

Things people ask before they buy.

How long does shipping take, and what does it cost?
Standard shipping to U.S. addresses is free: orders travel by ocean freight, clear customs with duties covered, then FedEx / UPS delivers to your door — about 4–6 weeks from order. Expedited air shipping (about 1–3 weeks) is a paid option shown at checkout.
Can I return it if it doesn't suit the room?
Yes — request a return or exchange within 30 days of delivery; the piece must be unused, uninstalled and in its original packaging (email us first for an RMA). Damage, defects or a wrong item: report within 72 hours of delivery with photos. Custom or made-to-order items are final sale. Standard orders can be cancelled free within 48 hours of ordering.
Do you offer trade pricing for designers and hospitality projects?
Yes. Designers, architects, hotels and retailers get 15% off from the first order, up to 35% on a single order of $60,000+, applied automatically at checkout once your trade account is approved (see the Trade & wholesale section below).

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Rechargeable & cordless71 designs Modern Style Modern style752 designs

Trade & wholesale

Trade pricing climbs with the order.

Designers, architects, hotels and retailers: 15% off from the first order, up to 35% on a single order of $60,000+, applied automatically at checkout.

Custom colour? Name the shade — we match it in our Colour Atelier →

15%$1–10k
18%$10k+
20%$15k+
22%$20k+
25%$30k+
28%$40k+
30%$50k+
35%$60k+
Reviewed within 1 business dayNet 30 for eligible accountsProject samples on requestTax-exempt with a resale certificate
Apply for a trade account